BillVers Privacy Policy

At BillVers, protecting your privacy is our highest priority. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our website, mobile app, or related services. It also describes your options for managing your information.

1. Data We Collect & How We Use It

To provide our services, we may collect the following information:

• Personal Details: Name, email address, phone number, date of birth, gender, residential address, nationality, and identification documents (National ID, Passport, etc.).
• Account & Financial Data: Mobile money numbers (Orange Money, Afrimoney, MTN Mobile Money, etc.), bank account details, transaction history, and billing information.
• Technical Data: Device type, operating system, IP address, and app usage statistics.
• Optional Data: Social media details, preferences, or interests (only when you choose to share them).

We use this data to:

• Verify your identity and comply with financial regulations (KYC/AML laws).
• Process transactions such as payments, transfers, and remittances.
• Provide customer support and respond to your inquiries.
• Send important updates about your account or our services.
• Improve BillVers features and protect against fraud.

2. Sharing of Information

We only share your information in the following cases:

• With payment partners, banks, and mobile money operators (only as needed to process your transactions).
• With regulators or authorities (Banks of operating countries, or courts when legally required).
• With trusted service providers (such as cloud hosting, analytics, or fraud prevention partners).
• With your consent (for example, when you connect BillVers with third-party apps).

We do not sell your personal information to advertisers or marketers.

3. Security of Your Information

• Your data is encrypted during transfer (SSL) and when stored.
• Access is limited to authorized staff under strict confidentiality rules.
• We follow international best practices, but please note that no method of online storage is 100% secure.

4. Marketing & Communication Preferences

• You may unsubscribe from promotional emails, newsletters, or marketing SMS at any time by following the instructions in our messages.
• You will still receive important account or security updates even if you opt out of promotions.

5. Cookies & Tracking Technologies

• BillVers uses cookies and similar technologies to improve your app and website experience.
• Cookies help us remember your preferences, enable faster logins, and provide relevant offers.
• You may disable cookies in your browser/app settings, but this may limit certain features.
• We may also use analytics and advertising partners to better understand how our services are used.

6. Social Media & Third-Party Features

• BillVers may include social media widgets (e.g., “Like” or “Share” buttons). These features may collect information such as your IP address and browser details, and are governed by the policies of those platforms.
• If you link BillVers to social media accounts, some information may be shared with those services.

7. Testimonials & User Endorsements

From time to time, BillVers may display testimonials, ratings, or endorsements from users. This will only be done with your permission or when you publicly post such feedback. If you wish to update or remove your testimonial, please contact us at support@billvers.com.

8. Updating Your Information

• You may request access to your personal data, or ask us to correct or delete it, by contacting support@billvers.com.
• Certain information (such as transaction records) may be retained as required by law (e.g., Anti-Money Laundering laws).
• If you close your account, we will retain only the information needed to comply with regulatory requirements.

9. International Operations

• BillVers is launching in Sierra Leone, but intends to operate in Liberia, Guinea, and other countries.
• Your data may be transferred securely across borders when necessary.
• We will comply with local data protection and banking regulations in every country of operation.

10. Policy Updates

This Privacy Policy may be updated from time to time. If we make significant changes, we will notify you through:

• Email
• App notifications
• An announcement on our website

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

BillVers Legal & Compliance Team
Email: support@billvers.com
Phone: +232 75 858737 / +232 88 858737